WManaging All Aspects of the Patient Logistics Ecosystem
As the expert in patient logistics, we provide a comprehensive suite of solutions to address each hospital or health system’s unique needs.
Inbound & Outbound Behavioral Health Line
- Staffed 24/7 by coordinators specially trained in behavioral health transfers
- Protocol driven so that appropriate checks are performed for transfers into units
- Interface with physicians, nurse managers, case management and bed control
- Outbound reviews appropriate locations for placement and works transfer until patient can be transferred
- All related data and any issues are elevated to the health systems behavioral health administration, where required
Post-Acute Service with Ensocare
- Assisting patients with adequate information to make post-acute decisions
- Cloud-based technology to automate the patient discharge process
- Solutions for ongoing post-acute patient monitoring, patient education and predictive analysis
Concierge Line Solutions
- All calls are recorded and data is documented
- Patients are scheduled and have a place to call if they need information for drug prescriptions or other scheduling issues, while physicians can call for a consult with a specialist or ensure their patient gets access to a physician in their referral system or is transferred appropriately
- Hours can match those that are needed for that particular service line or health system
- Discharge calls can be provided to help patients or their families field questions so that health systems can reduce readmissions
Population Health Management Systems
- Tracking patient movement and satisfaction levels, inside and outside of network
- Properly aligning resources with patient and population needs and goals
- Serving as the link to community resources
- Assisting patient in navigation of network
- Facilitating transmission of data
- Facilitating appropriate and timely communication between provider, patient and family
- Follow-up with patient to ensure needs are being met and care plan is being followed
Occupational Health Solutions
- 24/7 help line for employees faced with work-related injuries
- Reinforces hospital relationships with local employers
- Provides coordination of care for employers when an employee is injured on the job
- Helps reduce visits to out-of-system health sites
- Assists employer and health system to reduce cost for coverage through leakage or inappropriate care
- Notifies treatment facility of patient’s pending arrival